There will not be any returns or exchanges accepted on sale items.  All returns should be shipped back to the ownership of Essence of Shan Hair Boutique. We allow returns within 7 days of receipt of delivery. Please note that all items will be subject to inspection and review prior to processing the return. The packaging of the items will be included in the process.  If the items appear to be combed, washed, brushed, colored, cut or altered in any way, the return will not be accepted.   Here at Essence of Shan Hair Boutique we reserve the right to deny any return that is not sent back in its original condition.
There will not be any refunds provided on orders!  A returned item can be exchanged for equal or higher value. If the customer selects an item that is higher in value, the customer will be responsible for paying the difference in the cost. Please note that the customer will be responsible for the shipping fees that incur on all returned items. You will have 7 days from the receipt of delivery to exchange the item. 
Have further questions on our Return Policy? Please Contact: